KOT, T.; REVERCHUK, A.; GLOBA, L.; SCHILL, A. COMPLEX APPROACH TO SERVICE DEVELOPMENT. Information and Telecommunication Sciences, [S. l.], n. 2, 2012. DOI: 10.20535/2411-2976.22012.%p. Disponível em: https://infotelesc.kpi.ua/article/view/30213. Acesso em: 9 dec. 2025.