GLOBA, L.; SVETSYNSKA, I.; VOLVACH, I. COMPUTATION OF PROVIDING SERVICES INTEGRAL QUALITY INDEX. Information and Telecommunication Sciences, [S. l.], n. 1, p. 34–42, 2018. DOI: 10.20535/2411-2976.12018.34-42. Disponível em: https://infotelesc.kpi.ua/article/view/136548. Acesso em: 17 nov. 2025.